Refund policy

Refund and Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original sealed packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at pange.omombe@hotmail.fr. Please note that returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we will provide you with a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at pange.omombe@hotmail.fr.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

In case of an issue related to delivery (damaged product or preparation error), please contact us within 48 hours with supporting photos. A suitable solution will be offered on a case-by-case basis.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (including food items and spices), custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please note: In accordance with the nature of our products (perishable food items and culinary spices), no returns or refunds are accepted once the order has been fulfilled and dispatched, unless the item received is defective or damaged.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, unopened, unused, with tags, and in its original sealed packaging. You will also need the receipt or proof of purchase. (Under EU law, sealed perishable food items cannot be returned once opened for health and hygiene protection).

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at pange.omombe@hotmail.fr.