FAQ

Where does your vanilla come from?

Our vanilla is 100% natural, harvested directly in Madagascar by local producers who are partners of our association, Mon Mada Ă  Moi. Every purchase helps support Malagasy families and artisans.
What is Bourbon vanilla from Madagascar?

Bourbon vanilla is renowned as the best in the world. Our pods are long, plump, rich in vanillin and have an intense aroma, ideal for baking, cooking or infusions.
How to store vanilla pods?

Store them in a glass tube or an airtight jar.

‱ Place them away from light, air and moisture.

‱ Do not put them in the refrigerator.

Tip: You can add a little rum or sugar to the jar to preserve the aroma longer.
What is the shelf life?

When stored properly, our pods retain all their qualities for 12 to 18 months. They even become more fragrant over time.
How to use vanilla pods?

‱ Open the pod with a thin knife.

‱ Scrape off the small black seeds (vanilla caviar).

‱ Use them in your pastries, creams, yogurts, drinks, etc.

The pod can be reused several times in infusions or in vanilla sugar.
What are your rates?

We offer different packages to suit everyone:

‱ Discovery Pack (5 cloves)

‱ Gourmet Pack (10 cloves)

‱ Large quantities (up to 1kg)

See our [price list] (or shop page).
Do you offer discounts?

Yes 🙌!

‱ Free delivery from €50 in France, €100 in Europe and €150 internationally.

‱ Special promotions are regularly announced on our website and our Instagram [@ornoir.vanillamada].

‱ We also offer a premium subscription: 10 pods per month for €24.99 including delivery.
What are the delivery costs and times?

‱ France: €3.90 to €6.90 (free for orders over €50). Delivery time: 2 to 4 business days.

‱ Europe: €6.90 to €15.90 (free for orders over €100). Delivery time: 4 to 7 business days.

‱ International: €9.90 to €24.90 (free for orders over €150). Delivery time: 7 to 15 business days.
How can I track my order?

A tracking number will be sent to you by email as soon as your order is shipped. You can track your package in real time.
What payment methods do you accept?

‱ Bank card (Visa, Mastercard, etc.)

‱ PayPal

‱ Secure payment via Stripe

All your payments are protected by an SSL encryption system.
Do you offer partnerships with influencers or professionals?

Yes 🌟! We collaborate with pastry chefs, content creators, restaurants and artisans.

Contact us directly to discuss this (partnerships, wholesale prices, promo codes).
Can I order from abroad?

Yes ✈! We deliver to France, Europe, and many countries internationally. Check the delivery section for shipping costs based on your location.
What is the difference between a regular order and a subscription?

‱ Classic order: single purchase (packs of 5, 10, 50 cloves, etc.).

‱ Premium Subscription: you automatically receive 10 pods per month, with delivery included and without having to reorder.
How do I cancel or modify my subscription?

You can manage your subscription from your customer area or by contacting us via email. It's flexible and commitment-free.
Can I give your products as a gift?

Of course 🎁! Our packs are perfect for gifting to baking and cooking enthusiasts. Simply specify the recipient's address when ordering.
What should I do if I have a problem with my order?

Contact us directly by email or Instagram. We'll find a quick solution (replacement, refund, or goodwill gesture).

FAQ